Simple, honest returns
Returning a collar
If a Yippr collar isn’t right for you, contact us to start a return. Once the return or refund is processed, the collar is unpaired from your account.
Your included year of Yippr Premium
Every collar includes one free year of Yippr Premium. If you return or refund a collar, the free year of Premium that came with it ends with it. We remove only the Premium time that collar added:
- Time added by a different collar you still own is not affected.
- Time you’ve already used is never taken back — we only remove the remaining portion that collar contributed.
- A paid Premium subscription is separate and keeps the time you’ve paid for.
Your collar’s always-free safety features (lost-pet reunite and nearest-vet lookup) are not part of Premium and aren’t affected.
Premium subscriptions
A paid Yippr Premium subscription renews monthly at $9.99 and can be cancelled anytime from your dashboard. When you cancel, Premium stays active until the end of the period you’ve already paid for; we don’t prorate partial months.
Questions about a return? Reach out and we’ll help.